General Terms and Conditions


1. Return Policy

Generally the request of return of delivered goods will not be accepted. In case there are any problems with the delivered goods, please send us an e-mail at

2. Refund Policy

No money will be refunded after the completion of payment unless we cannot deliver the goods due to any reasons.

3. Undelivered Goods

If the goods are not received by the customer 2 months after shipment without any unavoidable events e.g. fire, water damage, strikes, war, we will investigate on the whereabouts of the goods. Conclusion will be made upon the mutual agreement of us and the customer.

4. Reservation of Ownership

All goods are owned by Vrijheid Records until the full payment is completed.